A Publication and a Conference Paper

Two new additions to the vita:

Last Friday, I received my acceptance letter for the Academy of Marketing Science 2009 Conference. My paper, “Real-Time Service Encounters And Customer Satisfaction: Online
Monitoring Of Core Service Delivery", was accepted for the services marketing track. I'll be presenting it in Baltimore in May.

Today, received an acceptance letter from the Electronic Commerce Research Journal. The paper, “Privacy Concern And Online Personalization: The Moderating Effects of Information Control and Compensation,” was co-authored by Dr. Donna Davis of Texas Tech and Dr. Ravi Jillapalli of Texas State. The article will be published in an upcoming issue of the journal.